Privacy Policy

Last updated: 11 September 2026

MAX WAX Car Detailing House ("MAX WAX", "we", "us") operates the website www.maxwax.ae. This policy explains what personal information we collect, why we collect it, and what rights you have over it. It applies to visitors to our website and to people who contact us through it.

WHO WE ARE

MAX WAX Car Detailing & Polishing Services LLC

25 15B Street, Al Quoz Industrial 4, Dubai, United Arab Emirates

Telephone and WhatsApp: +971 50 112 2056

Email: hello@maxwax.ae

1. INFORMATION WE COLLECT

Information you give us. When you complete an enquiry or quote form on this website, we collect the details you enter. This normally means your name, email address, telephone number, and any message or vehicle details you choose to provide. If you contact us by WhatsApp, telephone or email, we hold the contents of that correspondence.

Information collected automatically. When you visit the website we collect standard technical information: your IP address, browser type and version, device type, the pages you view, how long you spend on them, and the website or advertisement that referred you. This is collected using cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION

We use your information to:

- respond to your enquiry and prepare a quotation

- arrange and carry out the services you book with us

- contact you about your vehicle, your booking or your warranty

- send you service reminders and offers, where you have agreed to receive them

- understand how visitors use our website so we can improve it

- measure which advertisements and search terms bring customers to us

We do not sell your personal information to anyone.

3. COOKIES AND MEASUREMENT

Our website uses cookies. Some are strictly necessary for the site to function. Others help us understand site usage and measure our advertising.

We use the following services:

- Wix, which hosts this website and provides the enquiry forms

- Google Analytics, which tells us how visitors use the site

- Google Ads, which tells us which advertisements lead to enquiries

These services may set cookies on your device and may process your information on our behalf. Google's own privacy policy is available at policies.google.com/privacy.

You can control or delete cookies through your browser settings. If you block cookies, parts of this website may not work as intended.

4. SHARING YOUR INFORMATION

We share personal information only where it is necessary:

- with service providers who operate our website, forms and measurement tools, acting on our instructions

- with our team members who need it to deliver your service

- where we are required to do so by law, by a regulator, or by a court

Some of these providers operate outside the United Arab Emirates. Where information is transferred outside the UAE, we take reasonable steps to ensure it remains protected to an appropriate standard.

5. HOW LONG WE KEEP IT

We keep enquiry and customer records for as long as needed to provide our services and to meet our legal, tax and warranty obligations. Website usage data collected through analytics is retained for up to fourteen months. Where information is no longer needed, we delete it or anonymise it.

6. YOUR RIGHTS

Subject to applicable law, you may:

- ask for a copy of the personal information we hold about you

- ask us to correct information that is wrong or incomplete

- ask us to delete information we no longer need to keep

- object to us using your information for marketing

- withdraw your consent at any time, where we rely on consent

To exercise any of these rights, contact us at hello@maxwax.ae or on +971 50 112 2056. We will respond within a reasonable period.

7. SECURITY

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. CHILDREN

This website is not directed at children and we do not knowingly collect personal information from anyone under the age of eighteen.

9. CHANGES TO THIS POLICY

We may update this policy from time to time. The date at the top of this page shows when it was last changed. Please review it periodically.

10. CONTACT US

If you have any question about this policy or about how we handle your information, contact us:

MAX WAX Car Detailing House

25 15B Street, Al Quoz Industrial 4, Dubai, United Arab Emirates

Email: hello@maxwax.ae

Telephone and WhatsApp: +971 50 112 2056